Consultancy for Customer Centric Management

Our Vision:

To be THE leading boutique consultancy for Customer Centric Management – CCM in Europe.

Our Mission:

To accompany our clients on their journey towards customer centricity at all organizational and functional levels. Our aim is to create and grow sustainable competitive advantages for them.

After more than 10 years of international experience delivering results at the highest standards and helping our customers create higher customer value, we have achieved a more competitive positioning in their targeted market segments through an integrative approach of Customer Centricity.

The efficient application of our proven methodology assures a continuous increase of customer satisfaction, loyalty and profitability for our clients.

Foto-Silvana-Buljan (1)Experience:

Over 10 years we have partnered with clients from the private, public and social sector to support them in defining and implementing customer-centric business strategies and processes.

Over the years we have gained proven expertise in many industries like Automotive, Financial Services, Industrial Products, FCMG, Transport, Retail and Professional Services among others, both in B2C as B2B business models. We have supported our clients in the transformation from product/service centricity to customer centricity, across business lines and functional organization structures.

Our CCM Framework can be used for any industry and business model – every company has customers to serve and employees to motivate.